Service reviews

Service reviews

In providing service reviews we will provide single or multiple waste authorities with support to develop and manage their service, with the goal of maximising recycling performance.

Service reviews will be based upon a waste authority level analysis of current performance (taking account of political and contractual drivers). This work will identify potential areas of improvement and enable the programme to target boroughs to maximise return on investment for the programme.

Initial meetings have taken place with almost every borough and waste authority across London during the second half of 2015. The following activities form a core part of service reviews:

Service options modelling

This includes helping authorities to understand where savings and service improvements can be made in domestic collection and household waste recycling centre (HWRC) services. It may then lead onto further operational support, such as introducing the collection of new materials, restricting waste container capacity, reviewing the effectiveness of bulky waste services and increasing the performance of HWRCs.

Ongoing service options modelling work includes:

  • residual waste restriction from the kerbside;
  • investigating the potential to introduce kerbside and commercial food waste collections;
  • implementation plan for bulky waste service changes.

Procurement support

This is to support waste authorities who are procuring their collection services through the provision of expert external procurement support, to ensure that they achieve best value from the contract and that the contract allows them to deliver performance improvement.

Current procurement support includes:

  • Materials Recycling Facility (MRF) Services for the sorting and recycling of dry mixed recyclable materials.

Shared service projects

We will work with groups of waste authorities to explore savings which can be made through joint delivery of services. This includes ancillary services such as clinical waste and WEEE collection contracts, where progress has already been made towards a more harmonised London-wide approach.

Shared service projects currently underway include:

  • Clinical waste resident management and collection/disposal procurements;
  • Research project looking at enforcement interventions to improve waste management practices within the private rented sector.